UX Researcher

Cooperative Computer Services (CCS) is seeking a full-time UX Researcher to design and test a variety of tools in support of providing effective, cutting-edge technology to local public libraries. Conveniently located in Lincolnshire, IL, we are seeking an individual who will play a pivotal role in enhancing the user experience for the local libraries that we support. Not only will you develop and conduct a wide range of UX activities, but you will also use your creativity to design high-quality documentation and training materials. We are a small, highly functional team committed to serving our members by sharing resources and knowledge in an ever-changing environment. In support of our dedicated staff, we are pleased to offer a comprehensive benefits package that includes:

• Hybrid work environment (2 days/month in office)
• Flexible schedule with 37.5-hour work week
• Generous time off including 20 Vacation Days
• Paid Holidays, Sick Days and Personal Days
• 9% Employer Contribution to a Retirement account
• Blue Cross Blue Shield (Minimal employee contribution)
• Dental, Vision, and more!

If you are passionate about user-centered design, providing effective training tools, and excel in a collaborative, project-based environment, then we want to hear from you!

ABOUT US

Cooperative Computer Services (CCS) is a member-driven library consortium that serves 31 public libraries across the north and northwest suburbs of Chicago. For 50 years, CCS has focused on optimizing the patron experience by providing innovative solutions that support over 800,000 community members with the goal of remaining at the forefront of library technology. To learn more about our organization and the way we serve our community, please visit us at https://www.ccslib.org/.

At CCS, we treat members the way we want to be treated, set high expectations and meet them, commit to collaboration, and stay focused on the user. We offer competitive pay and benefits, including: four weeks of vacation; employer retirement contributions; medical, dental, and vision insurance; and remote work and flexible scheduling options. CCS is an equal opportunity employer. 

POSITION SUMMARY

Reporting to the Director of Member Services, the UX Researcher is responsible for evaluating, designing, and maintaining CCS’s internal, public, and member-facing web tools.

DUTIES & RESPONSIBILITIES

• Proactively identify and recommend opportunities to enhance the user experience for CCS member libraries and patrons.
• Develop and conduct a range of UX activities, focusing on patron and member-facing applications and staff processes.  
• Compile data and analysis into comprehensive reports summarizing findings, insights, and recommendations to support decision-making.
• Serve as project manager for organizational projects and strategic initiatives as assigned, including usability testing and new product implementations.
• Develop and lead virtual and in-person training for CCS member libraries in area of expertise, including search and discovery.
• Provide outreach services to membership, including usability consultations, relationship-building meetings, and customized training sessions.
• Design, create and maintain diverse types of training materials for CCS and member library staff, including website and learning tools.
• Provide technical support and consulting to member libraries, with a focus on the online catalog and related tools.
• Partner with third party vendors to test, implement, and support integrations with the ILS and online catalog.
• Represent CCS on local, state, and national committees as appropriate.  

SKILLS

• Proficient in MS Office Suite.
• Understanding of WCAG 2.0 accessibility standards.
• Familiarity with Google Analytics or related tools preferred.
• Experience with Integrated Library Systems preferred.
• Knowledge and experience of producing and presenting training materials.
• Experience working with content management systems or learning management systems.
• Exceptional analytical skills to interpret and present data.
• Outstanding verbal and written communication skills.
• Ability to travel locally to member libraries and training events about once a month.
• Availability to work evenings and weekends on a limited basis with no on-call duties.

EDUCATION & WORK EXPERIENCE REQUIREMENTS

• Bachelor’s Degree or equivalent experience in Information Design, Interaction Design, Human Computer Interaction, or related field, or Master’s Degree in Library and Information Science.
• 2 years of relevant professional experience.
• Capstone and internship experience will be considered.

READY TO JOIN OUR TEAM?

Our organization serves as an integral part of the community and plays an important role in the lives of the individuals we support. If you are interested in becoming a part of a service-oriented organization that continually strives for excellence, please submit your resume and cover letter sharing how your background aligns with this position by clicking this link: https://ccslib.recruitpro.com/jobs/283113-58597.html

Hours: 37.5 hours per week.
Pay:  Starting at $55,969-$69,961 depending on experience.
To Apply: Submit your cover letter sharing how your background aligns with this position by clicking this link: https://ccslib.recruitpro.com/jobs/283113-58597.html Position open until filled.