View our open positions below. CCS is an equal opportunity employer.
User Experience Specialist
Our member-driven organization seeks a creative and collaborative User Experience Specialist to join our team. At CCS, you'll play a pivotal role in enhancing the overall user experience for our 31 member libraries and the communities they serve. A successful candidate will have:
- A passion for user-centered design
- Deep understanding of library services
- Strong analytical skills to help interpret user research, data, and feedback
- Ability to problem solve and find creative and effective solutions
- Ability to collaborate effectively with library staff and patrons
In addition to conducting usability testing and recommending best practices, you’ll develop effective documentation and training tools to empower our members. All CCS staff provide training, support, and consulting in their areas of expertise to our member libraries.
Some projects you’ll work on:
- Design and implement user testing in partnership with member libraries, covering topics such as patron notices and online search and discovery
- Take ownership of online catalog testing, customization, and support. Develop best practices for catalog customization in collaboration with an advisory group of library staff
- Partner with other CCS staff to assess current member-facing web tools, including the CCS website. Develop recommendations to improve usability
At CCS, we treat members the way we want to be treated, set high expectations and meet them, commit to collaboration, and stay focused on the user. We offer competitive pay and benefits, including: four weeks of vacation; employer retirement contributions; medical, dental, and vision insurance; and remote work and flexible scheduling options. CCS is an equal opportunity employer.
- Bachelor’s Degree or equivalent experience in Information Design, Interaction Design, Human Computer Interaction, or related field, or master’s degree in Library and Information Science.
- 2 years of relevant experience
- Knowledge and experience with producing and presenting training materials
- Demonstrated success applying qualitative and quantitative user experience methodologies to improve existing tools
- Experience working with a diverse set of web tools, including content management systems or learning management systems
- Understanding of WCAG 2.0 accessibility standards
- Understanding of current and emerging web design practices and standards
- Familiarity with Google Analytics or other tools for analysis of web statistics
- Knowledge and experience in working with highly cooperative and collaborative environments
- Experience with Integrated Library Systems preferred
Hours: 37.5 hours per week.
Pay: Starting at $55,969-$69,961 depending on experience.
To Apply: Submit your cover letter and resume to email@example.com. Position open until filled.