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Polaris Upgrades and Reported Issues

Update on Polaris 7.5 Upgrade

CCS libraries completed the upgrade to Polaris version 7.5 in the morning of February. If staff have questions or encounter issues, they can reach CCS at (847)483-8600 or email CCS will continue to update this page with updates on suspected or confirmed bugs and links to relevant documentation.

Learn more about the new features released in Polaris 7.5.

Updating Local Offline Client & Files to 7.5

Libraries are currently using Polaris Offline version 7.4 and will need to update their local offline clients to 7.5 after the production upgrade is completed. Directions for downloading local offline files and the Client have been updated for version 7.5 and can be found here. The links to download offline files and client are:

Log in with your individual Polaris username to download the new local offline mdb files. You will need to use the shared login to download the offline client (username HPL\CCSOffline; please contact CCS for the password if you do not have it already). You may be prompted to enter log in information more than once. Please use Chrome or Firefox to access the file sites; staff may find they are unable to access the sites using Edge.


Training sessions are held online via Zoom. Register via L2. All sessions will be recorded and posted online for those who are not able to attend live. 

Upcoming Training

  • Leap Tools for Weeding (v. 7.5 - Tuesday, March 26, 1:00 PM) Join CCS to learn about the new Leap weeding workflow, coming soon with the Polaris 7.5 software upgrade. Using new weeding tools in Leap, staff can adopt all or parts of this optional workflow to streamline the withdrawal process, alert staff of items that fall outside select weeding criteria, and/or require an additional review before items are withdrawn and deleted. During this 1-hour webinar, you will:
  • Learn how to create a weeding template
  • Learn how to create a weeding record set and submit it for review
  • Learn how to approve or decline weeding record set submissions
  • See some example weeding workflows

The session will be recorded for those who are unable to attend live. The recording will be shared with members via CCS News.

Recent Training

  • Serials in Leap (v. 7.4 - August 10, 2023 at 10 AM) - With the Leap v. 7.4 update, you will be able to print serials labels and fully create serial holdings records.  This webinar provides you with an overview of the new and existing serials features in Leap, including the check in workflow.
  • Cataloging in Leap (v. 7.3 Functions - March 14, 2023) - With the added capability of overlaying Bibliographic records in Leap, the full cataloging and copy-cataloging workflows will be available in Leap soon. This webinar will provide an overview of: importing bibliographic records from remote databases, importing bibliographic records from MARC import, editing bibliographic records in Leap, deduplicating bibliographic records in Leap, and creating new bibliographic records manually in Leap. 

New Documentation

New or updated documentation will be linked here when available.

7.5 Documentation

Reported Issues

The following are possible or confirmed ILS bugs reported by member libraries.

Using Picklist "Located" on iPad If using the picklist on an iPad and marking a request as "located," the picklist jumps the view back up to the top of the page. This issue appears limited to iPads - staff may find they're able to use "located" normally on other tablets.Currently being looked at by Innovative's software engineers
Leap Weeding Templates Leap will improperly display a permissions block when creating a new weeding template. Once staff close out of the initial alert, they will be able to create a new weeding template.Currently being looked at by Innovative's software engineers
Outreach Patron Reader Ratings Leap displays an error when attempting to enter reader ratings for outreach patrons in 7.5.Resolved
Leap Find Tool Filter Icon In 7.5, the Leap Find Tool filter icon no longer appears green when a filter is active. It will remain an inactive grey regardless of applied filters.Patch will be included in the 7.6 update
Leap Find Tool Unresponsive The Leap Find Tool will not allow staff to select a result from the results list. This is tied to a bug in Chromium build 117.0.5938.63. Staff can use these workarounds until a patch is available:
-Use Firefox or Safari browser
-Set both the computer's Windows scale and browser zoom to 100%
Issue resolved by upgrading browser to Chromium build version 119.0.6045.106
Printing Outreach Picklist Staff enounter an error message when trying to print the Outreach services picklist in LeapCurrently being looked at by Innovative's software engineers
Placing EDI orders in Leap causes Polaris to miscalculate the price PO.Resolved
Placing EDI orders in Leap causes the titles to not be marked as orders in TitleSource360. Resolved
The Branch filter for the Serial Holdings Record Find Tool in Leap that is accessed from serials check-in doesn't have a drop-down menu. Trying to type in a Branch name causes a syntax error. Resolved
PowerPAC "Change Pickup Location" not recognizing pickup library limits A current bug allows patrons to change an existing hold to a restricted pickup location in the PAC; patrons are able to update their pickup location to a branch that have that would not otherwise allow them to select that location.Currently being looked at by Innovative's software engineers
Long overdue block following patron library Long Overdue blocks are being applied based on the user's registered library settings and not the transacting library's settings. Currently being looked at by Innovative's software engineers